Refunds will be issued within 21 days of your item being received using the same method of payment.
We cannot exchange or refund earrings (unless faulty) due to hygiene reasons
All returns need to be in its original packaging, in perfect condition and unworn.
Original delivery costs will not be refunded unless the item you are returning is damaged.
If your package arrives and an item has been damaged during shipping, please let us know within 48 hours of receiving the package by email to firstname.lastname@example.org or phone +44 (0) 1787 462506. We will check if we have a replacement item in stock and dispatch the replacement once we have received your damaged item back from you. Your postage cost for returning the damaged item will be refunded.
If the package you receive is badly damaged or open please do not accept the delivery and contact customer services immediately to arrange a replacement.
We do not accept any responsibility for postage costs for returned items unless items are damaged or faulty.
We do not accept any responsibility for any items that are lost, stolen or damaged in transit whilst being returned to us. We recommend you return items via an insured and reliable postal service, for example Royal Mail Special Delivery Service
All of our jewellery is guaranteed for 1 year from delivery date
Please post any returns to the address shown below using a secure method (i.e. Royal Mail Special Delivery via the Post Office)
1 Parkgate Farm
Please enclose all original packaging, if possible please include a copy of the order confirmation, the order number or at the very least your name so that we know who the package has been returned by. Please also include a small note informing us if you wish to exchange an item or be issued a refund.
If the item was given to you as a gift and you know it was purchased directly from our website, you do not necessarily have to tell the sender that you want to exchange it. As long as you retain all of the original packaging and you can provide us with the sender’s name, we can exchange the item for you. Please be aware that we cannot issue refunds to anyone other than the original purchaser.
Please be aware that we cannot exchange or refund items that were purchased elsewhere (for example one of our stockists)