For UK delivery we use Royal Mail, Signed For service or next day Special Delivery. This is slightly more expensive than some other methods of shipping, but we have found this is a very secure way of shipping and parcels are very rarely delayed or lost. We have tried cheaper delivery methods in the past, but this does come with a high risk of parcels being delayed and or not turning up at all. We only charge the customer the shipping cost we pay and do not make any profits on shipping costs.
Standard UK Delivery:
UK delivery is free of charge for orders over £50 (£4.50 for all orders under £50)
Standard UK delivery will be with you within 2-5 working days.
UK Next day Delivery:
UK next day delivery is charged at £8.50. Next day delivery orders must be placed before 2pm. Any orders received after 2pm will be dispatched the following working day. Orders placed on Friday (Before 2pm) will be delivered on the following Monday. Orders placed on a Saturday will be dispatched on the following Monday and delivered on Tues.
European Delivery Service:
Our European delivery service is charged at £11.49
We use DHL for all of our EU shipments. We aim to get your delivery to you as quickly as possible. Normally items will arrive in 5 -7 working days, but can take a little longer if held at customs in Europe. We cover all taxes and duties on the shipment, so you won't get charged extra to receive your items.
International Delivery Service: (This is everywhere else outside of the UK and EU)
Our international delivery service is charged at £12.95
Your delivery will be with you within 7-10 working days
Please note that any import duty and taxes incurred for shipping to certain countries are the responsibility of the customer.
Further Delivery Information
Please be aware that all deliveries need to be signed for, so please ensure there will be someone at the delivery address. If there is no one available to sign for your delivery then the courier will leave a card with details of how to arrange a re-delivery or where to collect your package. Please note if you are collecting your package in person from the courier you will need personal ID showing your address.
Please note that international orders may be subject to security checks or customs processing, which can cause delays in delivery of orders.
To check on the status of an order or verify shipment, please call +44 (0) 1787 224 986
Our couriers do not deliver on weekends.
Any order placed over the weekend will be not be dispatched until the next working week.
Late and Lost Deliveries
UK delivery - We cannot refund or replace lost items until 20 working days after the date of dispatch (30 days for international items) - this is when the Royal Mail classes items as being lost.
International delivery - When items are sent to another country your parcel is often handled by more than one postal service. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.
Items not received but tracked as being delivered - This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases for a small charge, you can request a proof of delivery certificate from the Royal Mail (www.royalmail.com) by filling in a signature request form. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address. Branch Jewellery cannot be held responsible for goods that are lost or delayed in transit.